Complaints

At GLS Hosting, we value our customers' feedback and strive to provide excellent service. We understand that concerns or complaints may arise from time to time, and we are committed to addressing them in a fair, efficient, and transparent manner. This Complaints Procedure outlines the steps for customers to file complaints and our process for resolving them.

1. Contact Information

If you have a complaint, please contact us using the following information:

Email: admin@glshosting.com

Website: www.glshosting.com

2. Filing a Complaint

To file a complaint with GLS Hosting, please follow these steps:

a. Send an email to admin@glshosting.com with a clear and concise description of the issue or concern that you would like to file a complaint about.

b. Include your contact information, including your name, email address, and phone number, so we can reach you for further clarification or updates.

c. If applicable, provide any relevant documentation, such as account details, order numbers, or screenshots, to support your complaint.

3. Acknowledgment of Complaint

Upon receiving your complaint, GLS Hosting will send an acknowledgment email within [insert time frame, e.g., 1 business day] to confirm that we have received your complaint. This email will include a unique reference number for your case.

4. Investigation and Resolution

Our team will promptly investigate your complaint, and you can expect the following steps:

a. Initial Review: We will conduct an initial review of your complaint to understand the issues involved.

b. Communication: We may reach out to you for additional information or clarification during the investigation.

c. Resolution: We will work to resolve your complaint as quickly as possible. The resolution may involve rectifying the issue, providing an explanation, or offering a solution.

d. Notification: Once we have resolved your complaint or have a solution in place, we will send you a detailed response via email.

5. Escalation

If you are dissatisfied with the resolution provided in step 4, you may request escalation by responding to the resolution email. Your complaint will be escalated to a higher level within our organization for further review.

6. Final Response

After the escalation review, we will provide you with a final response. This response will outline our final position on the matter and any actions taken.

7. Regulatory Bodies

If you are still unsatisfied after exhausting the internal complaint process, and you are located within the European Union (EU), you have the option to refer your complaint to the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

8. Feedback

We encourage customers to provide feedback on our complaints process to help us improve our services. Your feedback is valuable to us and will be used to enhance our customer experience.

9. Contact Information

For any questions or further information about this Complaints Procedure, please contact us at:

GLS Hosting Email: admin@glshosting.com Website: www.glshosting.com

Thank you for choosing GLS Hosting. We are dedicated to addressing your concerns promptly and professionally.